Getting into a stranger's car should not feel like a gamble
Verification before the first trip, a fare agreed in writing, a real person watching every booking, and a number to call when something goes wrong.
What we check, and when
Verification happens once, at registration, and it gates everything a driver can do afterwards.
- 1
Identity
Every driver submits their NID at registration, and it is reviewed by our team. An account that has not passed verification cannot accept a single booking. - 2
Licence
The driver's licence is reviewed alongside their NID before the account is opened for trips. - 3
Vehicle
Each vehicle a driver adds — type, model, registration number and seating — is reviewed and approved before it can be used for a trip. - 4
Ongoing standing
Ratings, cancellations and reported problems all attach to the account. Repeated issues cost a driver access to bookings.
What passengers do not need
Opening a passenger account takes a phone number and a name. NID is not required to sign up or to make a normal booking — we ask drivers for documents because they are the ones carrying people.
What we do with documents
Identity documents are used to verify an account and are not shown to passengers. What a passenger sees is the driver's name, photo, vehicle and rating.
Read the Privacy PolicyNobody is left on their own mid-trip
A Gari Bhai on the booking
An operations agent is assigned to your booking, calls both sides to confirm pickup details, and monitors the trip while it runs.Trip visibility
You can see the driver, the vehicle, the pickup point, the destination and basic driver location while the trip is active.Support in one tap
In-app support from the active trip screen, plus a phone number for anything that cannot wait for a message.Problems get recorded
Issues raised during a trip are logged against the booking, not settled informally, so there is a record if it happens again.
The rules are the same for everyone
The fare is fixed when you accept
Offers and counters happen in the app and stop after a couple of rounds. The number you agreed is the number you pay.Ratings work both ways
Passengers rate drivers and drivers rate passengers, once each, and only after a trip is actually completed.No money up front
There is no deposit and no in-app payment, so a cancelled booking never leaves you chasing a refund.Backend enforces the rules
Booking states, offer acceptance and driver eligibility are enforced on the server, not by the app on someone's phone.
Built so both sides can trust the trip
Intercity travel in Bangladesh usually runs on phone calls and word of mouth. We keep the flexibility, and add verification, a recorded fare, and someone accountable on the other end of the line.
Verified drivers, approved vehicles
Every driver's NID and driving licence are reviewed, and every vehicle is approved by our team, before a single trip can be accepted. Accounts that have not passed verification cannot take bookings.
Pay only after the trip
No prepayment, no deposit, no card details. You hand the agreed fare to the driver in cash once the trip is finished.
Fares agreed in the app
Offers and counter-offers happen inside GariGhora and are capped at a couple of rounds. The fare you accept is the fare you pay — no bait-and-switch at the pickup point.
A real person on every booking
Your Gari Bhai — a GariGhora operations agent — is assigned to your booking, calls both you and the driver to confirm the details, and stays reachable until the trip is done.
Ratings on both sides
Passengers rate drivers and drivers rate passengers after every completed trip. Only completed trips can be reviewed, so ratings mean something.
Support during the trip
One tap from your active trip screen reaches support, plus a phone number for anything urgent on the road.
Something wrong on the road? Call the support line — +880 1609-185463 — and a Gari Bhai will pick it up.
Tell us, and tell us early
A trip that felt unsafe, a driver who asked for more than the agreed fare, a booking that never showed up — all of it should come to us rather than being sorted out at the roadside.
How to reach us fast
- During a trip: use the support button on the active trip screen, or call +880 1609-185463.
- After a trip: report it from the booking in your history, so the trip record is attached automatically.
- Anything else: the contact page, or +880 1609-185463.
In an emergency, call the emergency services first. Then call us so we can act on the booking.
Travel with someone accountable
Verified drivers, an agreed fare, and a Gari Bhai who knows your booking by name.